What does the Utility Fee cover?

We do everything in our power to make sure that the private pool and/or spa at the rental home are functioning properly for your stay. If circumstances beyond our control cause the private pool and/or spa to not function properly, you may be entitled to a refund of daily pool/utility fee for as many full days as the pool and/or spa were not functioning, provided however, you must report the malfunction to Agent immediately and Agent must be given the opportunity to verify the situation. As used herein, pool and/or spa malfunction shall mean a breakage of the heater or pump.